Frequently Asked Questions

No, you do not have to create an account. But if you do, your information is stored safely on our merchant processor, which simplifies logging in and lets you populate your address automatically for future payments.

Yes. There's a field for an invoice number, plus a “notes” section where you can list additional sales orders or invoices. You can add your account number to the notes section as well.

Yes — we need either your account number or an invoice number so the payment gets applied to the right place. Your account number is what we'd rather have. Put it in the “notes” section.

On the CC page, when you enter the amount, enter your Invoice # or Account number under that. For ACH put either in the notes section.

Yes. Payments are processed on our merchant processor's secure, encrypted platform. Card numbers are never stored on our own servers.

A confirmation is emailed to the address you enter at checkout. If it doesn't arrive, check your spam folder, then call the office and we'll resend it.

Yes. Enter the total amount you're paying and list each invoice or sales order number in the “notes” section so we can apply the payment correctly.

Call us at (877) 248-8280 with the confirmation number and we'll sort it out.

We're a wholesale distributor, so we sell to licensed eyecare professionals and optical businesses: independent optical shops, optometry and ophthalmology practices, chain stores, buying groups, and frame distributors. We don't sell to the general public.

If you're a patient looking for a pair you saw at your optician's office, ask them to reorder it — they can get it from us directly.

Fill out the account request form on our site, or call (877) 248-8280. We'll ask for:

• Business name, shipping address, and billing address
• Proof you're in the trade — optical license, business license, or practice information

Approval usually takes 1–2 business days, and we'll assign you a rep.

No — we don't publish wholesale pricing online. Call the office at (877) 248-8280 or ask your rep and we'll go over pricing and any current programs. There's no obligation to order, and you can request a free catalog first.

Not at this time. You can place orders through the site without logging in. Everything else — invoices, statements, tracking, order history — goes through the office for now. We're building these features out, so this will change.

Yes. We can set up separate ship-to addresses under a single billing account, so each location gets its own shipments while your statements stay consolidated. Tell us how you want invoices split and we'll configure it.

No. No minimum order and no minimum per style. If you need one frame for one patient, order one frame.

• Online — use the shopping cart or the EZ Order form. No login needed.
• Phone — (877) 248-8280 during business hours
• Email or fax — send your list and we'll enter it
• Your rep — in person or by virtual appointment

Yes. Both the EZ Order form and the shopping cart have a Patient / Tray note field so you can designate who each frame is for. Whatever you enter comes through with the order.

If it's listed on the website, it's available. If it isn't listed, it's no longer orderable — we don't hold frames as temporarily out of stock, so there's nothing to wait on.

One exception worth a phone call: if you need a specific frame to fill an Rx, call us at (877) 248-8280. We sometimes have a couple left that aren't showing on the site.

Orders placed before 4:00 PM ET on a business day generally ship the same day. Later orders go out the next business day. We don't ship weekends or holidays.

Call (877) 248-8280 right away. If it hasn't shipped we can usually adjust it. If it's already gone out you can still send it back — no return authorization needed.

Use the frame name and the color. That's all we need — put it in the catalog search or give it to us over the phone and we'll pull the exact style.

If the style no longer shows on the site and you need it to fill an Rx, call us anyway. We may still have a couple on hand.

Orders ship the same or next business day. Ground delivery in the continental U.S. typically runs 1–4 business days depending on your distance from New York. Expedited service is available if you're waiting on a patient.

Shipping cost varies with the order and the destination. Call us at (877) 248-8280 and we'll quote it for you. There are never handling charges on top of the freight.

Yes — we ship worldwide. International orders are quoted individually, and the receiving business is responsible for duties, taxes, and customs fees. Send us your location and we'll get you a rate.

Tracking is available on request — call the office at (877) 248-8280 and we'll give you the number. We're building tracking into the site, so before long you'll be able to pull it yourself.

No. We ship to the account's address only, not to individual patients.

Call us within 5 business days of delivery with your invoice number and we'll make it right. Keep the carton and packing material if the box itself was damaged in transit.

No. You don't have to call for approval, wait on a number, or write anything on the outside of the box. Pack the frames with a note listing your account number and send them back. We handle it from there.

Frames from our current year's catalog, in resalable condition — unworn, unmarked, demo lenses intact. Styles that have aged out of the current catalog, and frames that have been edged, drilled, or adjusted for a patient, can't come back as stock.

Returns are generally handled as an account credit, or as an exchange for other styles. Tell us which you'd prefer in the box and we'll process it that way.

Every frame we sell carries a lifetime guarantee against manufacturer defects — hinges that fail, coating that lifts, solder joints that separate, anything that's our workmanship rather than ordinary use. There's no time limit.

It doesn't cover accidental damage, normal wear, sat-on frames, or damage that happens during edging at the lab.

Send the frame back with a note listing your account number. No RMA, no claim form — we'll take a look and take care of you.

Return freight is the customer's responsibility on stock returns and exchanges. We cover it on manufacturer defects.

All nine are ours, designed in-house:

• Eight to Eighty
• Affordable Designs
• Brooklyn Heights
• Lite Design
• Kid Twist
• Serafina
• StepUp
• Eyera
• Maxx

Because we own the brands, you're not paying a licensing fee buried in the wholesale cost.

Kid Twist is our children's line — durable materials, spring hinges, sizing built for smaller faces. StepUp covers tweens and teens who've outgrown kids' frames but aren't in adult sizing yet.

We carry a small selection of sunglasses. Beyond those, every frame we make can be glazed by your lab with prescription sun lenses, or fitted with readers — so you're not limited to the sun styles when a patient wants a second pair.

Every style page lists eye size, bridge, temple length, and material. There's also a full specifications page listing all active frames in one table — you can select it and paste straight into a spreadsheet if you keep your own inventory records.

Depending on the line: stainless steel, monel, TR-90 and other lightweight polymers, zyl acetate, and titanium in select styles. Material is listed on each style page, and many of our metal frames use spring hinges as standard.

Yes — all frames ship with demo lenses installed. Leave them in on stock frames you might return, since removing them can affect resalable condition.

Our rimless and semi-rimless styles use standard drill patterns and are edged routinely by labs across the country. If your lab has a question about a specific mounting, call us and we'll get them the details.

New styles land throughout the year, with our biggest releases timed around Vision Expo. The New Additions section of the site shows what's arrived recently, and there are separate lists for closeouts and what's coming soon.

Yes, and it's free. Request one through the catalog form on our site and we'll mail it. Past catalogs are archived online too, if you're chasing a style you saw last season.

Request samples through the site and we'll send a selection so you can handle the product and show your staff. Tell us what your patient base looks like — kids, value-driven, fashion-forward — and we'll tailor what we send instead of mailing a random assortment.

Yes — every account has a rep. We don't assign them by territory, so you're not handed off to whoever happens to cover your zip code; you get a specific person who knows your account. Call the office and we'll tell you who yours is.

Absolutely. On a video call your rep will walk the boards with you, show new arrivals, and build an order in real time. Call the office to set one up.

Yes — display boards, brand signage, and point-of-purchase materials are available with qualifying orders. Ask your rep what's available for the lines you carry.

We exhibit at Vision Expo East every year and at select regional shows. Watch our Facebook and LinkedIn pages for booth numbers ahead of each show — show specials are usually announced there first.

Visa, Mastercard, American Express, Discover, check, and ACH. You can also pay invoices through our online payment page.

Net 30 terms are available to established accounts after a credit review. New accounts typically start on card or prepay, and we're glad to revisit terms once there's an order history.

Invoices aren't available online at this time. Call the office at (877) 248-8280 and we'll pull whatever you need. If your bookkeeper wants statements on a schedule, we can set that up.

Call with the invoice number. Credits post once the return is received and checked in, so there's sometimes a lag if the box crossed paths with the statement. We'll confirm receipt and apply the credit.